REQUESTING ADJUSTMENTS
Purpose
This page explains how disabled people can request workplace adjustments safely, confidently, and without fear of negative consequences. Its purpose is to ensure that organisations aligned with NWAF™ provide clear, accessible, and respectful routes for requesting adjustments — and that disabled people understand their rights throughout the process.
Requesting adjustments is a protected right, not a negotiation.
How to Request Adjustments
Disabled people can request adjustments through:
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a conversation with their manager
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HR or People Services
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an occupational health referral
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a written request (email or form)
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a support worker, advocate, or representative
Requests can be made verbally or in writing — both are valid and must be taken seriously.
What to Include in a Request
A request may include:
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the adjustment(s) needed
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how the adjustment will support safe, effective working
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any relevant information about barriers or difficulties
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supporting evidence if the person chooses to provide it
Disabled people are not required to disclose medical details unless they wish to.
Rights When Requesting Adjustments
Disabled people have the right to:
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request adjustments safely and without fear
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be treated with dignity, respect, and professionalism
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receive a timely response
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have their request considered fairly
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provide as much or as little information as they choose
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be supported by an advocate or representative
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receive clear explanations of decisions
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challenge delays or unfair treatment
These rights must be upheld consistently across all teams and services.
What Employers Must Do
Employers must:
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provide clear, accessible routes for requesting adjustments
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acknowledge requests promptly
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treat all requests with respect and confidentiality
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avoid unnecessary delays
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communicate decisions clearly and accessibly
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involve the disabled person in discussions
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provide interim adjustments where possible
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ensure no one is treated negatively for requesting adjustments
Employers must act in accordance with national standards and legal duties.
What Disabled People Can Expect
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A safe, respectful process for requesting adjustments
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Clear information about their rights
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Fair, timely responses
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Adjustments tailored to their needs
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Protection from discrimination or negative treatment
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A workplace that values their dignity, safety, and contribution
Requesting adjustments should never feel risky, uncomfortable, or burdensome.
Why This Matters
Requesting adjustments is essential for fairness, dignity, and equal participation. When organisations respond respectfully and promptly, disabled people experience safer, more empowering workplaces — and organisational integrity is strengthened. This page supports the mission of NWAF™ to uphold rights, remove barriers, and promote national standards of workplace practice.
Version Information
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Version: 1.0
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Status: Published
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Approved by: Founder
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Last Updated: 19 February 2026