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COMMUNICATION STANDARDS

Purpose of This Section

The Communication Standards section defines how information must be communicated across the NWAF™ Governance Framework. It ensures that all communication is:

  • clear

  • consistent

  • accessible

  • accurate

  • legally aligned

  • respectful and professional

These standards apply to all written, verbal and digital communication within the NWAF™ system.

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1. Communication Principles

1.1 Clarity

Communication must be easy to understand, free from jargon and structured logically.

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1.2 Consistency

Messages must follow NWAF™ tone, structure and formatting rules.

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1.3 Accessibility

All communication must meet WCAG 2.2 AA and be usable with assistive technologies.

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1.4 Accuracy

Information must be correct, verified and aligned with governance content.

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1.5 Transparency

Communication must be honest, open and traceable.

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1.6 Respect

All communication must be professional, inclusive and free from discriminatory language.

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1.7 Founder Authority

Strategic or system‑wide communication standards are set and approved by the Founder.

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2. Communication Requirements

2.1 Written Communication

All written communication must:

  • use plain language

  • follow correct heading hierarchy

  • avoid unnecessary complexity

  • use consistent terminology

  • follow NWAF™ formatting rules

  • include version or date information where relevant

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2.2 Digital Communication

Digital communication must:

  • meet WCAG 2.2 AA

  • support screen readers

  • avoid colour‑only meaning

  • use accessible templates

  • maintain predictable navigation

  • be compatible with assistive technologies

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2.3 Verbal Communication

Verbal communication must:

  • be clear and respectful

  • avoid jargon unless explained

  • support users with communication needs

  • follow NWAF™ guidance for tone and professionalism

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2.4 Organisational Communication

Organisations must:

  • apply NWAF™ communication standards

  • ensure internal communication is accessible

  • provide accurate information to users

  • avoid misrepresenting NWAF™ content

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3. Communication Channels

NWAF™ uses the following communication channels:

3.1 Governance Updates

Used for system‑wide changes, new content or major announcements.

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3.2 Accessibility Notices

Used to communicate accessibility updates, fixes or improvements.

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3.3 User Guidance

Used to support users in understanding processes or requirements.

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3.4 Stakeholder Engagement

Used to gather feedback, consult users or share insights.

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3.5 Issue & Risk Communication

Used to report, escalate or resolve issues and risks.

Each channel must follow NWAF™ communication standards.

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4. Roles & Responsibilities

4.1 Founder

  • Sets communication standards

  • Approves strategic communication

  • Ensures alignment with NWAF™ values

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4.2 Content Lead

  • Ensures written communication meets structure and clarity rules

  • Reviews content for accuracy and consistency

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4.3 Accessibility Lead

  • Ensures communication meets accessibility requirements

  • Supports accessible formatting and delivery

4.4 Oversight

  • Monitors communication quality

  • Ensures communication supports governance cycles

  • Flags risks or inconsistencies

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4.5 Organisations

  • Apply NWAF™ communication standards

  • Provide accurate, accessible information to users

  • Report communication issues

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4.6 Users

  • Follow communication guidance

  • Report unclear or inaccessible communication

  • Provide feedback

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5. Communication Quality Assurance

Communication must be reviewed:

  • monthly for clarity and accessibility

  • quarterly for consistency and compliance

  • annually for strategic alignment

 

Reviews must include:

  • accessibility checks

  • legal accuracy checks

  • tone and clarity review

  • structural consistency checks

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6. Why Communication Standards Matter

Communication Standards:

  • ensure clarity and fairness

  • support accessibility and legal compliance

  • protect users and organisations

  • strengthen governance maturity

  • maintain trust in the NWAF™ system

  • reinforce Founder‑led integrity

Clear communication is essential for a national‑grade governance framework.

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Version Information

  • Version: 1.0

  • Status: Published

  • Approved by: Founder

  • Last Updated: 18 February 2026

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