Governance Contacts and Support

Effective governance relies on clear routes for advice, support, and escalation. This page provides information on who to contact when you need guidance, clarification, or help applying governance processes in your area of work.

No one is expected to navigate governance alone — support is available at every level.

Who to Contact

Line Manager or Team Lead

Your first point of contact for:

• Local decision‑making

• Applying policies and procedures

• Escalating operational issues

• Clarifying responsibilities

• Identifying risks

Managers ensure governance is applied consistently within teams.

Governance Team

Contact the governance team for:

• Advice on governance processes

• Support with decision‑making routes

• Guidance on policy development or updates

• Help with document control and versioning

• Clarification on approval pathways

• Escalation of governance concerns

They provide expertise and oversight across the organisation.

Risk and Assurance Team

Contact for:

• Risk assessment advice

• Support with risk registers

• Audit or assurance queries

• Monitoring and compliance questions

• Escalation of significant risks

They help ensure risks are identified, managed, and monitored effectively.

Policy Team

Contact for:

• Drafting or updating policies

• Reviewing standards or procedures

• Ensuring alignment with legislation

• Clarifying policy intent or interpretation

They maintain the organisation’s policy framework.

Legal or Compliance Teams

Contact for:

• Legal obligations

• Regulatory requirements

• Complex compliance issues

• Advice on statutory responsibilities

They ensure the organisation meets its legal duties.

When to Seek Support

You should seek support when:

• You are unsure about a policy or process

• A decision exceeds your authority

• A risk cannot be managed locally

• A document needs updating or review

• You identify a compliance issue

• You need clarity on governance routes

• You are preparing information for approval

Asking early prevents issues from escalating.

How to Access Support

Support can be accessed through:

• Email

• Scheduled meetings

• Governance boards or panels

• Team briefings

• Internal guidance pages

• Direct conversations with governance leads

Use the route that best fits the urgency and complexity of your query.